Overview

• This article shares details about the new features and improvements in the Kayako Classic Release Version 4.75
• Find out more about the Kayako Classic.

Information 

Refer below to for details on new features and improvements.

New Features

The following new feature was added:

• SWIFT-5007 - Add {{placeholder}} support for ticket replies
  • We've added placeholder support for staff replies in our HTML editor. This can also be used within macros to make your predefined responses much more personalized.
  • Within the reply/forward area, you can use placeholders. When the reply is sent, the placeholder will be replaced with the information it represents.
    • Customers Fullname : {{fullname}}
  • • Customers Forename : {{forename}}
    • Customers Surname : {{surname}}
    • Customers Title : {{title}}
    • Customers Salutation : {{salutation}}
    • Customers Organization : {{organization}}
    • Customfield : {{custom_field[CustomFieldName]}}
• We've also added support for non-English languages to our HTML editor.

Fixes and Improvements

The following noted issues in the earlier release were fixed or improved:

• SWIFT-4998 - Missing " > " while using the quote button when TinyMCE is disabled.
• SWIFT-5001 - Increase default font size of TinyMCE editor.
• SWIFT-5003 - Focus cursor on TinyMCE composition box when replying to a ticket.
• SWIFT-4668 - User Passwords are displayed in plain text.
• SWIFT-4567 - TicketCount API displays incorrect results when there are multiple departments.
• SWIFT-4980 - Third party replies are sent to ticket creator when 'User' is selected in 'New reply from end-user' notifications.
• SWIFT-4990 - Line breaks are skipped on disabling the TinyMCE editor.
• SWIFT-4993 - Issues with Greek characters.
• SWIFT-2103 - Adding a user note via ticket Followup results in [User Error] Warning.
• SWIFT-3635 - User is redirected to an invalid URL when 'Restrict Users Group' setting is enabled under Template Group settings.
• SWIFT-4374 - SLA have not applied again after the SLA has been set via Escalation rules.
• SWIFT-4504 - Difference in date & time with 'Date' type Custom Fields.
• SWIFT-4779 - Ticket properties are not updated correctly when replying to tickets.
• SWIFT-4991 - TinyMCE editor adding extra lines within emails being sent.
• SWIFT-4992 - Using \X strips off remaining content.
• SWIFT-4994 - Notice Undefined variable:  _ReplyTabObject encountered in some cases.
• SWIFT-4999 - Specific HTML headers can cause blank tickets.
• SWIFT-5002 - TinyMCE editor does not load for non-English languages.
• SWIFT-5004 - KB articles are inserted twice when using the quick insert menu.
• SWIFT-5018 - Custom Fields are not rendering correctly within the notification emails.
• SWIFT-2670 - SwiftMailer library occasionally adding additional full stops within URLs in email notifications.
• SWIFT-5000 - Unable to trigger staff reply when switching between tabs with TinyMCE editor enabled.