Overview

The end-user encounters the following error message while submitting support tickets:

Privacy Policy Required

The article details the root cause and resolution. 

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Root Cause

Users are experiencing this problem with ticket submission because of out of date templates in Kayako.

 

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Process

We have implemented General Data Protection Regulation (GDPR) related changes in the product and it requires out of date templates to be restored to get the updated template code.

For details on the process to restore the out of date templates, refer to Managing Your Template Modifications.

 

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