Overview

The following error message is received in Kayako Classic:

Your web server's PHP installation does not include IMAP support. *nix users should recompile their PHP with the '--with-imap' flag; Windows users can simply uncomment the extension='php_imap.dll' line

The article details the root cause and the steps to resolve the error.

 

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Information

Root Cause

• IMAP module is not enabled on their Kayako Server. 

 

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Process

To resolve the error detailed previously, implement the steps listed below

1. Enable/install the IMAP module in php.ini file on Kayako server.

2. Restart web services.

 

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