Overview Emails greater than the size defined in the ‘Email Size Limit’ (header + attachment) settings will not be fetched by the helpdesk. In which case, you may want to set up a rule that sends out ...
Overview While creating an email parser rule, you might have selected the 'Total attachment size' option as your criteria and wonder what value to enter in the blank field. Information The blank field...
Overview If you have incoming emails with no subject and you would like to ignore them to prevent to generate a spam ticket, you can create an email rule to discard them. In this article, we will walk...
Overview You might encounter a problem where the autoresponder email is not being sent out consistently when tickets are created in Kayako Classic. This problem usually occurs if the loop blocker rule...
Overview After editing a parser rule from the admin control panel, you might get the following error: Router: https://support.domain.com/admin/index.php?/Parser/Rule/Edit/15Undefined index: department...
Overview You may encounter a problem where an auto-response is sent to a particular email, and if the email account from which the email originated is also configured to send an auto-responder mail, t...
Overview You may wonder why there's an extra dot added to the helpdesk base URL seen in your auto-response email. This article provides the steps to resolve this issue. Prerequisite Admin access to ...
Overview You may have observed that the email parser does not automatically run on schedule. This can happen when you have not configured or may have misconfigured the scheduled task (Windows) or cron...
Overview A user has noticed that some emails are being discarded and not creating tickets. Upon checking the email parser logs, it displays the following failure message: Email is being discarded sinc...
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