Overview After a database update, users might see the error 'Uncaught Exception AutoExecute Query: AutoExecute Query: INSERT swchatobjects' when trying to initiate a live chat session. This article pr...
Overview When adding live chat to an external website, you can choose from a variety of live chat styles. At any point, you can also replace the standard live chat button on your support center with...
Overview By default, the department in the Live Chat window is sorted according to the 'DepartmentID' value, which cannot be changed. To override the default sort order, you need to change the chatd...
Overview You may wonder if there's a way to calculate the average response time per agent once the chat is assigned to them, which excludes the time when the chat is actually submitted by the client. ...
Overview You might wonder if the files that clients or users attached in live chat while conversing with your staff agents using Kayako Desktop can be found in the database. Information First of all...
Overview This article guides you on how to add Live Chat in the WordPress Kayako page. Requirements An active Classic Kayako subscription Admin access to the Wordpress site You have installed the Kaya...
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