Overview A user might be trying to set their timezone from the Preferences section on the Support Center but clicking the Update button does not seem to save the settings. The same problem is true whe...
Overview The comments posted by users on knowledgebase articles at the Support Center will appear in the Staff Control Panel. These comments can be approved, deleted, or marked as spam manually. Howev...
Overview By using Kayako's visibility restrictions (referred to as the category scope in the Staff CP), you can host not only content that's restricted to certain customers but also content that's onl...
Overview You can control which type of users (all users, logged-in users, or guests) get to see the Support Center's knowledgebase widget. The knowledgebase widget is the hyperlink or button that user...
Overview If you want to modify your Support Center to let's say remove all its content and post a redirection message to your customers or end-users to a different site, you can do so by modifying the...
Overview When users try to log in to the Support Center, they are seeing the following error: We encountered a problem (cross-site request forgery detected); please try again. This article provides in...
Overview If you want to disable your Support Center, there's no easy toggle button on Kayako Classic that would allow you to perform this action. But you can modify the templates to hide the support c...
Overview You may want to change the logo that is displayed in the live chat submission form from the default Kayako logo to your brand logo. This logo is dependent on the end-user facing support cente...
Overview When a user registers or subscribes to get access to your Support Center, they will be asked to agree with Kayako's Privacy Policy Statement by checking the box of the consent policy statemen...
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