Overview You might get a report from support staff about users not getting linked to their organizations respectively. When they open a user organization, the Users tab is missing which indicates that...
Overview When a new user tries to register from the Support Center, the captcha verification image does not seem to display. This a sample CAPTCHA image that users should be able to see. Solution ...
Overview A user might have added multiple email addresses on their profile and wish to get ticket updates on all of their email addresses but the system is only sending the update to one email address...
Overview You are seeing tickets in your Kayako Classic instance having notes that were added before the ticket creation date and would like to understand how it is possible to have tickets with backda...
Overview One has noticed that there are some users/contacts registered in the instance and added to an organization even though they have not been manually added in the Staff Panel. Information Beside...
Overview You may want to update the organization assigned to multiple users in Kayako Classic. This article provides the steps on how to achieve this task. Solution There are two ways to mass update...
Overview If you are managing your clients' or end-users' database from other CRMs or mailing lists, you can import this database information into Kayako in a CSV file format. However, there may be cas...
Overview One of the errors below might appear when trying to update a user or when creating a new one (either from the Staff Panel or when a new user attempts to register from the Support Center). Aut...
Overview Notes are useful when you want to post a special message or instructions for a specific organization. However, notes can get obsolete, and need to be edited or deleted from the organization...
Overview When you add or create a user account in Kayako, you have the option to add a note to the user account. This note will be visible in all the tickets created under that user account to the sta...
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