Articles

Master Kayako Classic's custom templates, so you can fine tune your customers' support experience.

• Hiding the Ticket Owner on the Helpdesk Portal

  Overview The image below shows the user name hidden behind the black box. This KB article will guide you through the process of hiding the owner of the ticket that is shown in the customer support por...

• Error: 'Privacy Policy Required' While Submitting Tickets

  Overview The end-user encounters the following error message while submitting support tickets: Privacy Policy Required The article details the root cause and resolution.  Back to top   Root Cause User...