Overview

The Widget section is provided under the Options menu of the Admin control panel. By clicking on the Widget, you can see all the current widgets inserted in the support desk, along with their display order. By default, there are six widgets that come with a newly installed version 4 Support Desk, namely:

• Register
• My Tickets
• Submit a Ticket
• Knowledgebase
• News
• Troubleshooter

This article provides instructions to change the name of a Widget.

Process

Follow the instructions provided below to change the name of the Widget called Knowledgebase:

1. Click on the Knowledgebase Widget to edit it.

1. Modify the Widget Label with the Phrase you want:
   • (e.g. Phrase: Frequently Asked Questions)
   • NOTE: make a note of the Widget name that will be shown after the PHRASE:

1. Finally, press the Update button.

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1. Refresh the Help Center portal, the changes to be visible.