Overview

Autoresponder is sent when a user submits a ticket from the Support Center or by sending an email. Both these formats of ticket submission have unique autoresponders associated with them that can be suppressed if need be.

This KB article will guide you through the process of turning off the autoresponder for tickets created using the Support Center and through email.

Process

Support Center

To turn off the autoresponder for the Support Center tickets, follow the steps given below:

1. From the Admin Control Panel, navigate to Users > Manage User Group > Select the User Group > Permissions tab > Tickets.
2. Change Receives new ticket autoresponder to No.
3. Select Update to save your changes.

Emailed Tickets

To turn off the autoresponder for the emailed tickets, follow the steps given below:

1. From the Admin Control Panel, choose EmaiL Parser > Email Queues > Select the Email Queue > Ticket Options tab.
2. Change Send new ticket autoresponder to No.
3. Select Update to save changes.