Articles

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• REST - TicketType

  Overview  This article provides details about the REST - TicketType API call that Kayako Classic uses, including its field types, arguments, and responses. GET /Tickets/TicketType Response GET /Ticket...

• REST - User

  Overview This article provides details about the REST - User API call that Kayako Classic uses, including its field types, arguments, and responses.  GET /Base/User/Filter OR GET /Base/User/Filter/$ma...

• REST - UserGroup

  Overview This article provides details about the REST - UserGroup API call that Kayako Classic uses, including its field types, arguments, and responses. GET /Base/UserGroup Response GET /Base/UserGro...

• REST - UserOrganization

  Overview This article provides details about the REST - UserOrganization API call that Kayako Classic uses, including its field types, arguments, and responses.  GET /Base/UserOrganization Response GE...

• REST - UserSearch

  Overview This article provides details about the REST - UserSearch API call that Kayako Classic uses, including its field types, Arguments, and sample responses.  POST /Base/UserSearch Post Variables ...

• Enabling Kayako Classic's REST API

  Overview   Kayako's REST API lets you quickly develop applications that connect and integrate into your Kayako helpdesk. Before you can make API calls, you need to make sure that the helpdesk API is a...

• Retrieving Ticket Posts Using API

  Overview   A request to the Kayako REST API is simply an HTTP request with the URL set to the path of the helpdesk app (such as Base), the controller (like User), and the parameters containing the pay...

• Generating API Signature Using PHP

  Overview A request to the Kayako REST API is simply an HTTP request with the URL set to the path of the helpdesk app (such as Base), the controller (like User), and the parameters containing the paylo...

• Is There a Rate Limit Imposed for Kayako Classic REST API?

  Overview You may ask if there's a rate limit set for Kayako Classic REST API. This article provides the answer to this query.   Information There's no API rate limit implemented in Kayako Classic. Hen...

• Created Tickets Through REST API Cannot Be Replied to or the Email Is Never Sent to the Requester at All

  Overview When you create a ticket through Kayako REST API while using the 'staffid' instead of 'userid' or 'autouserid', the ticket gets created but no user is linked to it. As a result, when staff re...