Get detailed instructions for configuring inbound and outbound emails in Kayako Classic.
Overview This article guides you on how to handle large emails in Kayako. Theoretically, there is no limitation on email size to be fetched to the helpdesk. The email size would depend upon the resour...
Overview The email piping is the name for the technique of sending an email message as an input to a program rather than appending the message to the mailbox file. The email piping is supported for Li...
Overview This article describes the error and its resolution, which occurs if you are piping emails into Kayako, but your end users are getting a bounce-back email: ***********************************...
Overview Every Kayako Classic account starts out with a default email queue that is set up to handle any emails coming into support@yourcompany.kayako.com. For any non-Kayako email address, you need t...
Overview The following error message is received in Kayako Classic: Your web server's PHP installation does not include IMAP support. *nix users should recompile their PHP with the '--with-imap' flag;...
Overview It is observed that the task Fetch Emails (POP3/IMAP) fails to run and thus new tickets are not added to the inbox even though new emails are received in the support email inbox. The article ...
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