Overview

It is observed that the task Fetch Emails (POP3/IMAP) fails to run and thus new tickets are not added to the inbox even though new emails are received in the support email inbox.

The article details the root cause and steps to resolve the issue.

 

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Information

Root Cause

Emails received with attachment size more than 10 MB.

 

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Process

To resolve the issue, follow the steps below:

1. Delete the emails with attachment size greater than 10 MB from the email inbox.
2. Execute the email parser cron again.

 

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