Brush up on building ticket views, defining custom fields, and managing Kayako Classic support tickets.
Overview To help your staff communicate more clearly, Kayako has an option for enabling a rich text editor your staff can use when creating or replying to support tickets. With the text editor enabled...
Overview Staying on top of every ticket in your queue is a difficult task. With follow-ups, you can offload some of that pressure by scheduling ticket replies or updates at any time you specify. Th...
Overview You may want your customers to receive a confirmation email when submitting a ticket. For this, we use Autoresponder which is the term used for acknowledgment emails dispatched when a new tic...
Overview This article provides the steps to create the tickets on behalf of an existing user. Process Follow the steps below to create the tickets on behalf of an existing user. Navigate to the Staf...
Overview This article provides step-by-step instruction on how to disable customer satisfaction surveys on Tickets and Chats. Process Disabling Ticket Surveys By default, survey emails are enabled onl...
Overview This article guides you on how users can set the priority of their own tickets. Process Log into the Admin Control Panel and open the Template Group you want to edit. From the Settings: Ticke...
Overview This article provides the steps to edit the default description of the Select department form when submitting a ticket. The default wording of the description is If you can't find a solution ...
Overview You would like to automatically send notifications to customers upon changing the status of their tickets. Solution While there is no direct setting to enable these notifications, you can u...
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