Overview

Once an email has been marked as Spam, as described in Marking Tickets as Spam KB article, it will be listed and can be found in Admin Control Panel > Mail Parser > Bans

This article describes how to manually add or remove an email ID from this Bans list.

Process

To Add an Email to the Banned List

1. Navigate to Admin Control Panel > Mail Parser > Bans > New
2. Enter the email address to ban. For example, example@domainname.com
   Any incoming email messages from this address will be ignored by the helpdesk.
3. To ban an entire domain name, enter @domainname.com
4. After entering the email ID or the domain name in the specified format, select Insert.

To Remove an Email from the Banned List

1. Navigate to Admin Control Panel > Mail Parser > Bans
2. Select the email ID to remove from Bans list.
3. Select Delete.

             Note: Email bans work only for tickets created via email parser