Articles

• Unable to Download License Key with Error "We are not Able to Find any Registered Domain ..."

  Overview A user is trying to download their license key from my.kayako.com, but is unable to do so due to the error We are not able to find any registered domain related to this order.   Solution As t...

• Unable To Download License Key Due To Inactive Order in My.Kayako

  Overview You may experience problems downloading the license key (key.php file) from My.Kayako because the order is inactive or grayed out.  You may also not be able to change the number of licenses a...

• Requesting License Extension While Payment is Being Processed

  Overview If your license is expiring soon and you are still in the process of arranging your payment, this article provides information on how to request a temporary license extension. Information You...

• Requesting Assistance to Add a New Contact to Your Billing Account

  Overview Modifying the details for your billing information can be done in my.kayako.com, as explained in our article on Checking or Updating Billing Information Through My.Kayako.com. However, it may...

• Requesting Assistance to Add a Credit or Debit Card to Your Account

  Overview Adding a credit or debit card in Kayako can be done in my.kayako.com, as explained in our article on Checking or Updating Billing Information Through My.Kayako.com. However, it may be the cas...

• Requesting Assistance Changing the Billing Information

  Overview Modifying the details for your billing information can be done in my.kayako.com, as explained in our article on Checking or Updating Billing Information Through My.Kayako.com. However, it may...

• Request Removal of Credit Card Details

  Overview You require assistance to ensure that the details for a certain credit card are removed from your billing information. Information If you wish that a certain credit card's details be removed ...

• Kayako Classic Subscription or Account License Has Expired Error

  Overview The ' License has expired' error may appear when trying to access your Kayako Classic instance due to the following reasons: Outdated license (key.php) on your server (for Kayako Classic Down...

• Kayako Classic and the General Data Protection Regulation (GDPR)

  The European Union's General Data Protection Regulation (GDPR) introduces robust data privacy requirements to protect EU individuals' data, and applies to any company that collects or handles EU perso...

• Is There a Grace Period for Our Kayako Classic License?

  Overview This article provides information about the grace period for Kayako Classic licenses.   Information Your Kayako Classic License contains the information related to Kayako products being used,...