Overview This article provides information on checking and identifying your Kayako Classic license type. Information You can get your Kayako Classic license type and details in two ways - from the a...
Overview If you have a monthly Kayako Classic license subscription, you may wonder how to update your 'key.php' file every time your license is renewed. Information The 'key.php' file is the file th...
Overview You require assistance to change the way in which you are billed for your Kayako Classic instance, by enabling or disabling Auto-Pay. Information If you wish that Auto-Pay is enabled or disa...
Overview Sometimes you may receive the following message when trying to log in to your instance after creating additional staff user accounts: Staff count exceeded. (3 > 2). Please contact Kayako Supp...
Overview While using Kayako Classic, you may encounter the error: This domain name (support.SampleDomain.com), does not match the domain name in the license key file. Solution Kayako Classic license...
Overview When you try to download a language pack from My.Kayako, the error Something went wrong may appear. This article provides information on how to address this problem. Solution To solve this ...
Overview If you are on the Kayako Classic Download version and you have renewed your subscription, or have made changes to your accounts such as increasing or decreasing the seat count and domain chan...
Overview You can manage or update your Kayako Classic billing information online through the my.kayako.com portal. It's recommended that you keep your information and payment details up to date to avo...
Overview If you no longer wish to continue the service, you may request to stop the billing and cancel/terminate the account. Refer to the information below to know how to request account cancellation...
Overview You would like to have your license key reissued with a different domain but the my.kayako.com portal is down or inaccessible. Information Support agents can only generate and re-issue Kayako...
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