Articles

• Are There Any Newer Kayako eSupport Versions?

  Overview If you are a legacy perpetual customer who uses the Kayako eSupport software, unfortunately, we no longer support this version.   Information If you are using Kayako eSupport and you want to ...

• Installing Kayako Classic to a New Server and Migrating Existing Data

  Overview You may want to fresh install an upgraded version of Kayako Classic to a new server and migrate the data from your existing server to the new installation on the other server. This article pr...

• Why Is the Kayako Classic Upgrade Stuck in the Processing Apps Step?

  Overview While upgrading your Kayako Classic software, you may encounter an issue where the automatic upgrade process gets stuck on the Processing App step.      The most common reasons why this condi...

• Handling the Error '403 Forbidden: Access is denied' When Running the Setup Script on IIS Server

  Overview When trying to run the setup script to upgrade Kayako Classic on the IIS server, you might see the '403 Forbidden: Access is denied' error.   Information The 403 Forbidden error is an HTTP st...

• Fixing the Error 'Invalid key.php (3). Please Try Uploading Your Key File...' After an Upgrade

  Overview After upgrading your Kayako Classic installation, you may encounter the error: Invalid key.php (3). Please try uploading your key file in Binary mode or contact the Kayako Support at https://...

• Handling the "Unable to connect to Database. Please verify the username, password, grant permissions" Error During Installation

  Overview When trying to run the setup script to install Kayako Classic, you might encounter a blank page and the error registered on the server log is the following:  Unable to connect to Database. Pl...

• Handling the Error "PHP message: PHP Parse error: syntax error, unexpected" When Upgrading from Kayako Classic Case to Fusion

  Overview When running the setup script to upgrade Kayako Classic from Case to Fusion, the following error may appear: 2020/10/14 13:25:32 [error] 6713#6713: *1 FastCGI sent in stderr: PHP message: PHP...

• Fixing the PHP Fatal Error "Allowed memory size of XXXXXX bytes exhausted..." While Running the Setup Script

  Overview When running the setup script to upgrade or install Kayako Classic, the following error may appear: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted... This article provides ...

• Fixing the Error "Product file version does not match with the database version"

  Overview After deploying a Kayako Classic instance to a new server, or performing an upgrade, one receives the following error: Product file version (4.x.x) does not match with the database version (4...

• Fixing the Error 'Autoexecute Query: Insert Swbayeswords'

  Overview You might encounter a problem with the following error while the system is trying to insert into the 'swbayeswords' table: AutoExecute Query: INSERT swbayeswords (array ('word' => 'httpsurlde...