Overview You may find yourself stuck in an environment that does not support the latest versions of Kayako Classic. If you are looking to download older releases of Kayako Classic (e.g., 4.92.xx, 4.80...
Overview When trying to run the setup script to install Kayako Classic on Microsoft IIS, it returns with a blank page. Solution You'll need to set some specific folder permissions for Microsoft's II...
Overview When installing Kayako Classic on Ubuntu, the setup page does not execute even after all the installation steps are completed. Additionally, PHP is running but scripts might not appear to be ...
Overview While upgrading your Kayako Classic software, you may encounter an issue where the upgrade process gets stuck on the App: tickets step for several hours. You may also encounter this problem i...
Overview You might be in the process of installing Kayako Classic from scratch and may wonder if there's an available comprehensive guide for installing MySQL and PHP as well as the server requirement...
Overview When trying to run the setup script to install Kayako Classic on Microsoft IIS, it presents the 'refused to connect' error. Solution You'll need to set permission to everyone for Microsoft'...
Overview You may wonder what versions of Kayako Classic are available for download and for how long these versions are available. Information Kayako continuously makes improvements to the software a...
Overview A user is planning to upgrade their Kayako Classic version to the latest one, but wondering whether they can upgrade directly to the latest release or if there is a recommended upgrade path a...
Overview You are planning to deploy Kayako Classic onto Azure and would like to know which ports need to be open for Kayako Classic to work. You want to ensure that the number of open ports is limite...
Overview After requesting a full database backup with attachments from your Kayako Classic On-Demand instance, you received a Database Backup file and an Attachment Backup file. You have restored the ...
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