Articles

• Kayako Classic Server Configuration and System Requirements

  Overview This article describes the required web server configuration such as the PHP and MySQL versions along with the system requirements to install or upgrade the Kayako Classic Download.   Informa...

• Upgrading or Downgrading Your Kayako Classic Download Helpdesk

  Overview It is always recommended that you run the latest Kayako Classic Download release. But before upgrading your Kayako Classic helpdesk, you need to make sure your server environment is up-to-dat...

• Migrating Kayako Download from One Server to Another

  Overview This article provides the steps on how to migrate your Kayako 4 helpdesk from one server to another. Process To migrate your Kayako 4 helpdesk to another server, follow the steps below: As a ...

• Downloading the Files Needed for Installing or Upgrading Kayako Classic

  Overview If you are on a 'Download' subscription with Kayako Classic, you can download the latest Kayako release files for installing or upgrading your Kayako instance. Every time a new build or versi...

• Blank Page During Installation

  Overview This article provides information about the issue of a blank page when running the setup script during installation.   Prerequisite Admin access to the server Information If you get a blank p...

• Error: 'The 'X' Module is not configured to load with PHP' During System Requirements Check

  Overview This article provides information about the error in loading the module during the system requirement check. The following error is received: The 'X' Module is not configured to load with PHP...

• Handling the Uncaught Error: 'Call to undefined function mcrypt_get_iv_size()'

  Overview This article explains how to handle Mcrypt Error. The following error is logged after upgrade to version 4.93.0 and above: PHP Fatal error: Uncaught Error: Call to undefined function mcrypt_g...

• Upgrading From Lower Versions of Kayako Classic Stuck on Uncaught Exception 'Class \Base\Models...' Error

  Overview While upgrading your Kayako Classic Download software from a lower version to the latest version, you may encounter the error that says Uncaught Exception: Class \Base\........ in ./__swift/l...

• Fixing the PHP Error 'Trying to Access Array Offset on Value of Type Bool' That Appears After Installing Kayako Classic

  Overview After installing the Kayako Classic helpdesk on your server, you might encounter the PHP error Trying to Access Array Offset on the Value of Type Bool. The error is generated when the version...

• Upgrading from Kayako Version 3 to Kayako Version 4

  If you are using Kayako version 3 (i.e., eSupport 3.70) and you want to upgrade to version 4, we are sorry to inform you that this is not possible as there are no scripts available to migrate your dat...