Overview While configuring the SMTP connection type in Kayako Classic, you might wonder if STARTTLS is an option that you can select for your encryption type. This article provides the answer to this ...
Overview Sometimes, you may find a feature that changes the ticket submitter (creator) or requester's email address automatically helpful when working on some tickets. Or you may want to add a CC reci...
Overview A Kayako helpdesk does not have an SMTP (Simple Mail Transfer Protocol) server of its own. By default, Kayako will use the server's own mail handler to send emails. If you want to use an SMTP...
Overview Most spam emails are commercial in nature, but they can be annoying and dangerous because they may contain phishing links or malware, and they would usually come in bulk. Having to deal with ...
Overview You might have set a Pipe email queue in Kayako Classic and wondering if the outgoing emails are sent through Kayako's SMTP. Information A Pipe email queue is one of the three types of mail...
Overview The email parser system of Kayako helpdesk handles all incoming e-mail correspondence. The mail system is built on e-mail queues. An e-mail queue is an entry in the mail parser involving an e...
Overview You are intermittently encountering the following error Unable to connect with TLS encryption when sending ticket reply emails through Office 365: Uncaught Exception Unable to connect with TL...
Overview A user is experiencing issues while sending replies/emails on tickets and the following error message is returned: Uncaught Exception: Unable to connect with TLS encryption Solution One pos...
Overview A user is receiving the error below when sending updates/replies on tickets. Moreover, the replies are not being sent via email. stream_socket_enable_crypto(): SSL: Success (./__swift/thirdpa...
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