Articles

• Kayako Classic Supported Browsers

  Overview Kayako Classic user interface is accessed through a web browser. This article provides information about browsers that Kayako Classic supports.   Information The latest version of Kayako Clas...

• Kayako Classic Site Is Going Offline Due To MySQL Service Crashing Intermittently

  Overview You may run into a problem where your Kayako Classic instance (download version) goes offline showing the error HTTP 500 on the page due to the following MySQL service crash error. MYSQL Serv...

• Kayako Classic Loads Partially Blank

  Overview When you log in to your Kayako Classic instance, you may encounter an issue where the page load partially blank and most of the elements are not showing just like the sample image below: This...

• Is There Any Requirement To Have Port 3306 Publicly Enabled When Hosting Kayako Classic in Azure?

  Overview While hosting Kayako Classic on Azure, you might have noticed an option to have port 3306 available Publicly or Privately. You might ask if there's a requirement in the Kayako functionality f...

• Identifying and Checking Changes Made Within the Instance

  Overview This article provides information on checking changes made within your Kayako Classic instance.   Information You can always check the changes made within your instance from the Activity Log ...

• Identifying a Kayako Classic Instance Build Version Without Admin Access

  Overview This article describes how to find the build version of a customer’s Kayako instance when trying to diagnose an issue. This can be achieved without asking the customer for permission or getti...

• Handling the PHP Fatal Error 'Uncaught Exception: Call to a Member Function Assign() on null' While Using the Instance

  Overview While trying to navigate through your Kayako Classic instance after installation, you may encounter the PHP Fatal error Uncaught Error: Call to a member function Assign() on null.    Informat...

• Handling the Error 'Autoexecute query: Insert support_searchindex' When Sending Emails

  Overview Multiple users may encounter a problem sending emails through Kayako Classic and the error 'Autoexecute query: Insert support_searchindex' may appear. This article provides information on how...

• Handling PHP Deprecated Function Errors While on Kayako

  Overview When accessing the user, staff, and admin pages on Kayako Classic, you might receive Deprecated Function errors from PHP. Example: Deprecated: Function mcrypt_get_iv_size() is deprecated in.....

• Getting the Attachment Size of an Instance

  Overview This article explains how to get the total size of attachments of a Kayako Classic instance.   Information Kayako Classic Download NOTE: You need admin access to the server where your Kayako ...