Overview When responding to tickets, you may get the error Warning: Zend Opcache API Is Restricted by.... This article provides information on how to fix this issue. Prerequisite Access to the Kayak...
Overview This article provides information about the fatal error while calling function mysql_connect() received when trying to install Kayako. Information If you get an error like Fatal error: Call t...
Overview You may want to create a complete backup of your Kayako Classic tickets just in case something goes awry. Backing up your tickets entails creating a backup of your database. This article prov...
Overview This article provides information about the error which occurs during installation. The following error is displayed: Failed opening required __swift\config\config.php Information If you get ...
Overview This article provides information about the access denied error while connecting to the MySQL server. The following error is received: Access denied for user 'user'@'localhost' Information ...
Overview MySQL Strict Mode controls how invalid or missing values in data changing queries are handled. This includes INSERT, UPDATE and CREATE TABLE statements. With MySQL Strict Mode enabled, which ...
Overview You may have noticed that Kayako Classic is loading large unoptimized cache or log files daily that are of gigabytes in size. This was a bug in lower versions and the issue was fixed on Kayak...
Overview As a Kayako Classic customer, you have the option to change your Kayako helpdesk base URL say from help.brewfictus.com to support.brewfictus.com. If you are using the Kayako Classic download...
Overview You may have thought about changing the cache folder location of your Kayako Classic installation to improve its performance and responsiveness. This article provides the answer to this conce...
Overview Kayako Classic Download customers can access log files from the system that can help identify and solve issues. Prerequisite Access to the system files on the server. Information Navigate...
Go to Kayako