Articles

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• Changing the 'To' Email ID When Replying to a Ticket

  Overview This article provides relevant information to be used when changing the 'To' email ID when replying to a ticket.  Information When replying to a ticket, you need to go to the Edit tab, where ...

• Cron's Running Frequency

  Overview This article provides relevant information that relates to how often the cron runs.  Information In Kayako, the cron runs every ten (10) minutes; this provides enough time for tasks to be com...

• Seeing Survey Responses from Users

  Overview This article indicates where you can see survey responses from users. Information Customer's surveys for both Live Chats and Tickets can be viewed in the Staff CP. You can also run reports on...

• Customizing the Ticket Submission Form

  Overview This KB article will guide you through the process of customizing the ticket submission form. Process Use Custom Fields to customize the Ticket Submission form. Custom Fields are linked with ...

• Maximum Number of Registered Users Allowed on a Support Site

  Overview This article explains the maximum limit on the number of registered users on a support site. Information You can support as many end users from the Support Center. There is no restriction on ...

• Adding Staff Members

  Overview This KB article provides valuable information about adding staff members. Information You can add staff members by navigating to Admin Control Panel > Staff > Manage Staff > Insert Staff. You...

• Appending Email Replies to Existing Tickets

  Overview This article provides relevant information that explains how email replies are appended to existing tickets.  Information Email replies are appended to existing tickets if they pass a series ...

• Use of Breaklines

  Overview This article provides useful information about the use of breaklines.   Information Breaklines are used to truncate text in incoming emails. This is useful when emails from the users contain ...

• Resetting the Support Center Password

  Overview This article explains how to reset the Support Center password. Information You can reset your Support Center password using the Lost Password option under the Login field on the ‘Home’ page....

• Creating Canned Responses

  Overview This article provides useful information on creating canned responses.   Information Canned responses can come in handy when the same text has to be used many times. You can create canned res...