Articles

Have a question about Kayako Classic? You're in the right place! Find answers to common questions here.

• User Subscription to News Articles

  Overview This KB article presents valuable information regarding subscription to news articles Information The users can subscribe to any news articles you publish by inserting their email addresses a...

• Is My Organization Eligible For a Non-profit License?

  Overview The process to check whether your organization is eligible for a non-profit license will vary depending on the country of origin. If the required information is not available on your website,...

• Changing the Default Colors for Ticket Statuses and Priorities

  Overview This article provides the process to change the default text and background colors for: Ticket statuses Ticket priorities Process Type Attribute Process Ticket Statuses Text Color Admin CP > ...

• Fetching POP3/IMAP Emails from Kayako

  Overview This article provides information about fetching the POP3/IMAP emails from Kayako. Information The scheduled task (Admin CP > Scheduled Task > POP3/IMAP fetching) setup in the help desk is ca...

• Using GeoIP to Enable Map View on Kayako Desktop

    Overview Geolocation is the identification of the real-world geographic location of an Internet-connected computer, mobile device, website visitor or other based on IP addresses. IP address geolocat...

• Using Different Company Names and Logos for Different Client Interfaces

  Overview This article describes the process to use different company names and logos for different client interfaces. Process To create different template groups, follow the steps as described below: ...

• Error: Uncaught Exception: Invalid data provided22 (0)

  Overview The following error may occur when you try to access your help desk:  Uncaught Exception: Invalid data provided22 (0) in /path/to/document/root/__swift/library/TemplateEngine/class.SWIFT_Temp...

• Live Chat Is Offline Even After Logging into the Staff Control Panel

  Overview This article provides information related to instances when live chat is offline even after logging into the staff control panel.   Information There are several reasons this may be happening...

• Knowledge Base Search Not Returning Relevant Results

  Overview This article provides the process to be followed for the knowledgebase search to return the relevant results. Process Knowledgebase search is used by the clients to search and find their own ...

• Removing the 'Live chat by Kayako' Text from Beneath the Live Chat Icon

  Overview This article explains how to remove the 'Live chat by Kayako' text from beneath the live chat icon. Process Navigate to the 'header' template under Admin CP > Templates > Templates > General....