Have a question about Kayako Classic? You're in the right place! Find answers to common questions here.
Overview This article describes the discounts offered by Kayako for academic institutions. It also provides information regarding which institutes are eligible for discounts and what services are excl...
Overview This article provides information about fetching POP3 and IMAP emails manually. Information The mail fetch can be executed manually by accessing the following URL (replace [yourdomain].com wi...
Overview The following error message appears in the support center login page: Invalid data provided: 2 Root Cause This suggests that you have enabled the LoginShare for users and something is wrong e...
Overview This article shares the options for adding images or videos to knowledge base articles. Information Adding Images to Articles When editing articles, click on the framed landscape icon, to rev...
Overview A serious Apache Log4j security vulnerability (eg. CVE-2021-44228) has just been reported and you would like to know if Kayako Classic is affected by this Apache Log4j vulnerability. Informat...
Overview One might be wondering about the type of personal information from users that is stored and processed in their Kayako Classic instance. This question might arise when reviewing data privacy p...
Overview A user might need to escalate their ticket currently open with the Kayako Classic Support team for different reasons such as a change in the urgency of the request, and this article provides ...
Having the possibility of an AI chat specialized in Kayako to answer your questions and solve your issues can significantly reduce the time for you to get help. Even in cases where ATLAS cannot solv...
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