Articles

Have a question about Kayako Classic? You're in the right place! Find answers to common questions here.

• Changing the Kayako Admin Email Address

  Overview This article provides the step-by-step process to change the Kayako admin email address.   Process You can change the Kayako admin email address by performing the following: Choose Admin CP >...

• Accessing the BCC Field on Tickets

  Overview This article provides relevant information for users to access the BCC field on tickets.  Information You can access the BCC field under the Edit tab on the tickets. Additionally, you can fin...

• Resetting my.kayako.com Password

  Overview The article details the process to reset the my.kayako.com password.  Information You can change your password using the Reset Password option. Please note that you will need to use your regi...

• Recurring Payment Failing

  Overview This article provides information on what happens when recurring payments fail. Information In total, three attempts will be made if your recurring payment fails. The payment might fail due t...

• Unlocking My Kayako Account After Unsuccessful Login Attempts

  Overview This article provides relevant information for cases where you need to unlock your Kayako account after unsuccessful login attempts. Information If your account has been locked because of sev...

• Making Payments for Kayako Subscription

  Overview This article provides useful information on making payments for the Kayako subscription. Information Payments are made online using the credit card. They are scheduled automatically. You can ...

• Removing Kayako Branding from Support Centers and User Panels

  Kayako supports the white-labeling of products, and you can purchase the Footer Removal license, which gives you the right to remove Kayako's branding entirely from your: Support Center Staff Control ...

• Changing the Login Email for Kayako Account

  Overview This article provides useful information on changing the login email for the Kayako account. Information If you are looking to change your registered email ID (the one you use to log in to yo...

• Preventing Staff from Trashing Tickets

  Overview This KB article will guide you through the process of preventing the staff from trashing tickets. Process You can prevent this by restricting Staff Team permissions. To do so, follow the step...

• Stopping the Autoresponder from Being Sent

  Overview Autoresponder is sent when a user submits a ticket from the Support Center or by sending an email. Both these formats of ticket submission have unique autoresponders associated with them that...