Overview When viewing tickets with inline images, an image content ID (see sample below) is showing instead of the actual image. This article provides information on how to fix this issue. Prerequ...
Overview When sending out recurrence emails from a ticket in your Kayako Classic instance, the email format is shown in plain text with HTML tags on it. (see sample email content below) The expected b...
Overview Users might report an issue where every time they use or insert the symbols greater than > and less than < in tickets or emails, the content that is written between the symbols < and > are tr...
Overview You may wonder what the yellow exclamation mark that you see next to the ticket type from the Staff Control Panel means. Information The yellow exclamation mark is actually the assigned ico...
Overview A staff member is getting an Uncaught Exception: Access Denied to Ticket error when they try to view a ticket using a URL that resembles the following URL: https://my.kayako.url/staff/index.p...
Overview A user is experiencing the error below whenever they try to send a reply using the website to a ticket that was originally created using the Kayako Classic mobile app. This leads to the reply...
Overview The Ticket List View shows empty results when searching for tickets or accessing certain views, even if the proper count of tickets is displayed. The message below comes out: There is nothing...
Overview A user might be looking for a way to show the count for each of the ticket statuses under a department in the Staff Panel as shown below. Solution In order to show the count for a specifi...
Overview Every time you quote the post when responding to tickets in Kayako Classic, you will see a Quote on date on ticket replies. You may wonder if the Quote on line can be removed. Information The...
Overview When CAPTCHA is enabled for ticket submission, users are required to complete the challenge to differentiate a human user from a computer while submitting tickets or during registration. If y...
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