Articles

• Error: Invalid Core Data

  Overview When this error appears, it means that Kayako could not find one of the expected values for a 'core' ticket fields — Department, Status, Priority, or Type. Root Cause Basically, if you or som...

• Error: 'Invalid Value Date cannot be in the past: Recurrence starts' While Creating Tickets

  Overview At times, while creating tickets, you may encounter the following error: Invalid value Date cannot be in the past: Recurrence starts This issue is a known bug in versions older than Kayako Cl...

• Error 'Warning Count(): Parameter Must Be an Array or an Object...' When Editing Ticket Properties

  Overview When editing ticket properties (e.g., SLA), users might see the following error: Warning count(): Parameter must be an array or an object that implements Countable This article provides infor...

• Error 'Uncaught Exception: Connection to ssl://smtp.gmail.com:465 Timed Out...' When Opening an Email With a Zip File

  Overview When opening an email or ticket with a .zip file in the Staff Control panel of Kayako Classic, users might see the following error: Uncaught ExceptionConnection to ssl://smtp.gmail.com:465 Ti...

• Error 'Uncaught Exception: Autoexecute Query: Insert Swticketfollowups' When Using Ticket Follow-ups

  Overview When using the Follow-up feature on support tickets in Kayako Classic, you might see the following error: Uncaught ExceptionAutoExecute Query: AutoExecute Query: INSERT swticketfollowups This...

• Entered Email Same as Customer Email Error

  Overview You may get this error while trying to update your existing email queues. The email you entered is the same as your customer email.   Resolution Kayako does not allow you to add the same emai...

• Does Kayako Classic Macros Support JavaScript and HTML?

  Overview This article provides information on the use of JavaScript and HTML when creating or editing macros similar to processing email templates in Kayako Classic. Information JavaScript is not supp...

• Displaying the Email Address in the 'To' Field When Replying to Tickets

  Overview You might have noticed that from older versions of Kayako Classic, when replying to a ticket, the user 'To' field contains the name along with their email address. However, on version 4.93.16...

• Disabling the Autoresponder Email for Unregistered Users

  Overview The autoresponder email is sent when a user submits a ticket through the Support Center or sends an email to the queue. This article outlines the steps to turn off the autoresponder.   Proces...

• Disabling 'Automatically set ticket owner to active staff user' Option

  Overview When a staff member answers a ticket, they automatically become the ticket owner. This KB article will guide you through the process of deactivating such a behavior.   Process The setting to ...