Overview When responding to tickets in Kayako Classic, recipients of the replies are seeing the '>' tags instead of quotes. (see a sample from the image below) Solution To resolve this issue, you...
Overview At some point, you might see the need to reassign tickets in bulk from one staff user to another. This need may occur if the staff is being reassigned to another role, deactivated, or when yo...
Overview You might have noticed that images attached to emails sent to your support team are missing or are not carried across when the emails are converted as tickets in your Kayako Classic instance....
Overview Customers can rate their overall satisfaction (represented by the stars) while the ticket is still open. When a customer views their tickets from the Support Center, they have an option t...
Overview You may wonder if there's a feature to mass update the subject field on multiple tickets in Kayako Classic. This article provides the answer to this concern. Information We are sorry to inf...
Overview The system is unable to split a ticket in Fusion v4.93.20 When clicking Save button, it is returning the following error message: Uncaught exception Invalid data provided in ./__apps/tickets/...
Overview You may notice that Kayako strips the image off on replies to the client, or that incoming mails and responses sent by your staff are stripped off of other HTML content. If you have recently ...
Overview This article explains if it is possible to know who deleted a ticket. Information A ticket may get deleted accidentally by a Staff member. Once a ticket is deleted from the help desk, it is...
Overview You might be having issues opening certain tickets where you are getting a blank screen and the content does not display. This problem is most often due to a large number of posts in the tick...
Overview You might be looking for ways to mass close tickets or cases that are older than XX days from the Kayako Classic user interface. Solution There's no automatic feature in Kayako Classic tha...
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