Articles

• Handling the Error 'Autoexecute query: UPDATE swticketpostlocks' When Replying to Tickets

  Overview A user has recently changed their Kayako Classic database by either upgrading the database version or migrating the server, and is encountering the error below after adding an image or quotin...

• Getting the Ticket Submission Form Link or Direct URL of a Specific Department

  Overview You may want to know what is the direct URL or link of a ticket submission form of a specific department. This article provides information on how to get this information.   Information If yo...

• Fixing the Problem With Unicode Characters Formatting in the Subject Field Rendering Incorrectly

  Overview When Unicode characters such as ampersand (&) are entered in the subject field of a ticket in Kayako Classic, when the email is parsed into the helpdesk, the characters are not rendering the ...

• Fixing the Problem With Images in "Ticket History" Being Re-Processed as Attachments

  Overview When a user replies back to a ticket from the support center, images in Ticket History are being re-processed as attachments, getting re-imported, and are cumulatively added into the image hi...

• Fixing the Error 'Uncaught Exception: Invalid Data Provided in ./__swift/library/Data/class.SWIFT_DataID.php:70' When Updating a Ticket

  Overview When trying to reply or update a ticket from the Staff Control panel, you might get the following error: Uncaught Exception: Invalid Data Provided in ./__swift/library/Data/class.SWIFT_DataID...

• Fixing the Error 'file_put_contents...: failed to open stream' in Kayako Classic

  Overview When users try to send an email or ticket response in Kayako Classic, they are seeing the following error: Router: http://www.yourdomain.com/console/index.php?/Parser/Parse/Indexfile_put_cont...

• Fixing the Error "Invalid Ticket Type ID Linked to Email Queue. Unable to Create Ticket."

  Overview You may encounter a problem where some emails are not getting through as tickets in Kayako Classic due to the error Invalid Ticket Type ID linked to Email Queue. Unable to create ticket. This...

• Fixing the Broken Ticket Formatting on Staff Replies When Upgrading From Version 4.78.XX to 4.93.XX

  Overview When you upgrade your Kayako Classic instance from 4.78.xx to any 4.93 version besides 4.93.19, you may notice the formatting of staff replies in existing tickets are broken. There are no lin...

• File Viewer Option To Preview Attachments Without Downloading Them

  Overview When you receive a file attachment on a ticket, the file needs to be downloaded first before you can view it. You might be wondering if you can configure Kayako Classic to automatically open ...

• Explaining the Icons at the Bottom of the Send Ticket Window

  Overview Tickets can be created by staff members from the Staff Control Panel, either for sending a general email to a client or for creating a ticket on their behalf. The Send Mail option (Staff CP >...